The main feature of Novocall is its Instant Callback feature.
- How does it work
How Does It Work?
1 - Widget Appears
When a lead or customer clicks on the callback widget, they'll be prompted for an instant callback by inputting their phone number.
2 - Automatic call to your company call reps
Once customer's phone number is entered, Novocall rings your company call reps.
3- Once answered, Novocall rings your customers
Once a call rep answers, Novocall will call your customer. This happens in a span of 30 seconds.
4 - After call, a personalized SMS will be sent to the customer
- Instantly detects and engaged interested visitors
- Reduces inbound response time
- Increases sales calls
- Increase website conversion
What if my first agent doesn't answer?
Novocall will attempt to connect with next available rep, according to your call roster.
Is there a way to rotate my call reps?
There'll be a round robin feature to enable.
What this means is that after the first call rep has answered, he/she will be pushed to the bottom of the order.