When Novocall connects your call rep with your customers but was unsuccessful, your customer will receive an SMS regarding the missed call.

Here's an example of the SMS: 

Important: There are 2 types of missed calls: 

  1. Customer requested callback, your company's call rep answered but no answer from customers
  2. Customer requested callback, none of your company's call reps answered. 

Customizing Your Missed Call SMS

You may change the test message of successful and missed call via our SMS Configuration.

You may access it via "Settings" > "Call Settings" > "SMS Configuration"

Important: There are 3 placeholders - Call Rep Name, Call Rep Number, Company to add in your SMS. We'd recommend adding them in your customized SMS to make your contact more personalized.

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