The Scheduled Callback feature allows customers to schedule a callback at a different time. The scheduled call will trigger automatically on the chosen time, with various email & SMS reminders for both call rep and customer.
How Does It Work?
1 - Working Hours
When it's after your working hours, the Novocall widget will show a scheduled callback popup instead.
2- Email Notification
Once someone scheduled a callback, you'll receive an email notifying you of the scheduled call.
3- SMS Notification
5 minutes before the call, an SMS reminder will be sent to your customer.
If round robin is activated, an SMS reminder will be sent to your call representative as well.
Set Your Working Hours
By default, your office hours are set to weekdays from 9am to 5pm. You'll be able to customize your working hours, and even the individual working hours of your call representatives.
Scheduled Time Slots
You'll be able to customize your scheduled call time slots.
- Timeslot Interval - The intervals between timeslots where customers can choose to schedule calls. Ranges from 5 mins to 3 hrs.
- Schedule Buffer Time - Buffer time before a call can be scheduled
- Calls Per Timeslot - Limit the number of calls allowed for each timeslot