Novocall will attempt to connect with next available rep, according to your call roster.
If no one picks up, an email notification will be sent to the company and call rep. An SMS will also be sent to your customer notifying them on missed call.
You can move your call reps around, by navigating to "Settings" > " Call Settings" > "Call Reps"
Important: From this order,
- Amos will receive the call first.
- If Amos does not pick up, or rejects the call, JJ will receive the call next.
- If JJ does not pick up, or rejects the call, Han will receive the call next.
If you'd like your call reps to be rotated to give a more fair distribution of calls, you could toggle the Round Robin button.